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Official merchandise of The Ellie Soutter Foundation

Delivery and Returns

Our orders are sent by La Poste – Colissimo, the rates for the items are calculated at checkout. Items will be shipped within 48 hours of receiving your order.

France

0g – 20g – 1.50 €
20g – 100g – 3.00 €
100g – 250g – 8.00 €
250g – 500g – 10.00 €
500g – 750g – 11.00 €
750g – 1kg – 12.00 €

Europe – Belgium & Germany

Upto 100g – 3.30 €
100g – 500g – 10.96 €
500g – 1kg – 13.28 €

Rest of Europe incl Suisse

Upto 100g – 3.30 €
100g – 500g – 14.16 €
500g – 1kg – 17.51 €

Free P & P on all orders over €140

For shipping outside Europe please contact us for a quote. #riding2win is unable to calculate local customs and sales tax with international deliveries. You may be notified by your local customs authority once your order has reached your country and they may apply customs or sales tax which has to be paid before you may receive your goods outside Europe.

If you choose to refuse the customs fee and the parcel is returned back to #riding2win, a shipping and handling fee will be deducted from your refund.

Duties and taxes are non refundable.

Returns

We are sorry if you have decided to return your purchase.  If you would like to return something our policy is as follows:

1. You must notify us by email at tony@theelliesoutter.foundation within 7 days of receiving your order, so we can give you a full refund or exchange the item. If we cannot exchange the item, you will be issued with a credit note.

2. All items must be returned to us unworn, undamaged and unwashed with the sale tag still attached.  We reserve the right to refuse any item that is contrary to the above and that we deem not to be in a saleable condition.

3. Return of Faulty or Incorrect Products. Please contact us immediately if your item(s) are faulty, incorrect or damaged in transit on their way to you.  Under these circumstances we will refund you the cost of the return postage, as well as the goods and your original postage.  The item(s) must be returned within 14 days of receipt.

4. Please return your items to #Riding2win, 86 Rue du Vieux Village, 74260, Les Gets, France

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